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order assistance

Placing an Order

White Deer Stationery processes all orders in Canadian Dollars (CAD). While the contents of your basket may be displayed in a different currency, you will checkout using CAD at the most current exchange rate.

Please note our current regular processing time and shipping information prior to placing an order. For more information regarding our processing time and shipping policies, please click here.

Cancel an Order

If you would like to cancel an order that has not shipped yet, please contact our customer service team via our contact form.

Please include your order number with the items you wish to cancel. If you order has already shipped we will be unable to cancel it.

Combine Order Requests

Please contact us and we will do our best to accommodate you!

Please note: combine order requests can not be accommodated during sales events and/or if the orders are placed more than 24 hours apart.

Order Status

Please visit our shipping page for information regarding lost packages, current processing time, delivery estimates and general shipping information.

Missing/Incorrect/Damaged Item

If there are any issues with your order, please let us know and we will take care of it right away!

1. Please contact us via our contact form.
2. Please include your order # and the item(s) you are inquiring about.

We will promptly process your request as soon as we verify the error. For more information regarding our return policy, please click here.

Grandfathered "Antler Charms" Loyalty Program

As of February 2020, a new Loyalty Rewards Program was introduced through our new website. Although Antler Charms are no longer redeemed for rewards; as a member of our new Loyalty Rewards Program, you can earn berries when you shop and redeem them to unlock exclusive discounts!

If you are interested in joining or would like more information regarding earning berries or redeeming rewards, please visit .

If you participated in our previous Loyalty Program through our Etsy shop and would like to convert your antler charms to our current loyalty points system, please click here.