order assistance
Placing an OrderWhite Deer Stationery processes all orders in Canadian Dollars (CAD). While the contents of your basket may be displayed in a different currency, you will checkout using CAD at the most current exchange rate. Please note our current regular processing time and shipping information prior to placing an order. For more information regarding our processing time and shipping policies, please click here. |
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Cancel an OrderIf you would like to cancel an order that has not shipped yet, please contact our customer service team via our contact form. |
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Combine Order RequestsPlease contact us and we will do our best to accommodate you!Please note: combine order requests can not be accommodated during sales events and/or if the orders are placed more than 24 hours apart. |
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Order StatusPlease visit our shipping page for information regarding lost packages, current processing time, delivery estimates and general shipping information. |
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Missing/Incorrect/Damaged ItemIf there are any issues with your order, please let us know and we will take care of it right away! |
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Grandfathered "Antler Charms" Loyalty ProgramAs of February 2020, a new Loyalty Rewards Program was introduced through our new website. Although Antler Charms are no longer redeemed for rewards; as a member of our new Loyalty Rewards Program, you can earn berries when you shop and redeem them to unlock exclusive discounts! If you are interested in joining or would like more information regarding earning berries or redeeming rewards, please visit https://whitedeerstationery.com/?loyal . If you participated in our previous Loyalty Program through our Etsy shop and would like to convert your antler charms to our current loyalty points system, please click here. |